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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael harmon

August 28, 2024

5  out of  5
rating by Michael harmon
"Robin is Amazing. We have had great experiences with insurance needs through this State Farm. Thank you for all your help. Suzanne Harmon"
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George Paulson

August 27, 2024

5  out of  5
rating by George Paulson
"Finally a good experience at an insurance office!! I was with progressive for years when i decided to make the switch over to state farm and i wish id done it years ago! Everyone was so helpful and kind with me and helped me understand every decision i made. Will definitely be with them for many years to come!"
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Maria

August 27, 2024

5  out of  5
rating by Maria
"Jeff and his team are great. Quick to respond to questions or needs!"
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lord Gond

August 27, 2024

5  out of  5
rating by lord Gond
"The Jeff Felix State farm branch has been very helpful when it comes to any questions that I've had regarding my insurance needs. They have always been fast and informative."
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Hestia D'Angelo

August 27, 2024

5  out of  5
rating by Hestia D'Angelo
"Best experience I've had with any insurance agency over the course of my life. Jeff and his excellent team have consistently offered freindly, efficient, cost-effective service. I recommend them to anyone looking for the best value insurance in my area"
We responded:
"Hestia D'Angelo thank you for the 5-star review!! We strive to provide the best service possible to our customers. Our Team has over 60 years of combined experience in the industry, and we love what we do. It is always nice to hear such great feedback. Thank you"
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Jason Danta

August 19, 2024

5  out of  5
rating by Jason Danta
"Sam is a wonderful guy to deal with very intelligent super friendly and knows what he's doing"
We responded:
"Thank you for the 5-Star review Jason. Our Team agrees that Sam is wonderful to work with and has been an excellent addition to the Team."
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chris haney

August 14, 2024

5  out of  5
rating by chris haney
"Sam is the Best. If you are looking for great customer service give Sam a call. He is very knowledgeable and helpful."
We responded:
"We love having Sam on our Team and agree that his great customer service skills show how he really cares about his clients. "
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Dani Slone

August 14, 2024

5  out of  5
rating by Dani Slone
"Insurance has always been incredibly confusing for me, but Robin was extremely helpful. She spoke to me in a manner that was respectful, but also at a level that I was able to understand. I felt much more comfortable asking questions once I knew that the person I was with wasn’t judging how much I previously knew about insurance but was focused on helping me learn. If you’re unfamiliar with insurance and nervous to meet with someone to discuss it, I highly recommend going to Jeff Felix State Farm!!"
We responded:
"Thank you, Dani, for such a wonderful review! I agree that Robin and the rest of our Team do an excellent job to help our clients with navigating through some of the complexities of the insurance industry. "
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Dale Wiltse

August 14, 2024

5  out of  5
rating by Dale Wiltse
"What a great insurance company. Every time I have any questions or need something changed they are right there for me. I unfortunately was involved in an accident this year. When I called to tell my agent the first words were “are you ok”. The car was fixed perfectly all the while the agency calling to make sure I knew they were concerned and were on top of the repairs being done. I send as many referrals to them as possible."
We responded:
"Dale, thank you for such a nice review of our Office. We are happy to provide great customer service. Robin, Sam, Toni and I meet each week to see how we can improve, and it feels great to hear our efforts are so appreciated. We thank you for your business and thank you for all your referrals :) "
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mya berger

August 14, 2024

5  out of  5
rating by mya berger
"I will never go anywhere else!! Robin was super helpful and answered all of my questions."
We responded:
"Mya, our Team wants to thank you for your 5-Star review. With over 50 years of combined experience in the insurance industry, we feel getting answers from a real person rather than some online chat bot is how it should be. "
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Michele Munch

August 13, 2024

5  out of  5
rating by Michele Munch
"Absolutely, wonderful customer service…Robin, Toni and Jeff are very helpful and always willing to help out and also get you your answer right away. Highly recommend this insurance office!"
We responded:
"Hi Michele, thank you for taking the time to review our Office. We really do appreciate it, and we are happy to hear you are pleased with our service!"
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leah maxwell

August 13, 2024

5  out of  5
rating by leah maxwell
"My State Farm office was amazing during my claim process. Toni went above and beyond to get me answers and communicated with my adjuster for me when I needed help. I love when I call there and they are all so pleasant when answering my calls, always taking the time to say hello and call by your first name like you are family. What a rare little gem I found in them!!!"
We responded:
"Leah, thank you for such a wonderful review. I feel so blessed to have such a great Team!! We really do care for our customers and want them to have the best experience possible. It's so nice to hear our efforts are appreciated. "
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Olivia Paulson

August 13, 2024

5  out of  5
rating by Olivia Paulson
"This is an incredible office!! They make the daunting world of insurance so simple. Robin and Toni are the kindest women ever and are always quick to respond with any questions I have. Also, Sam was a great help in getting me a quote for my household and was such a joy to work with! Jeff has cultivated an amazing team at this office!"
We responded:
"Olivia, I agree that our team is exceptional! We foster a supportive environment and enjoy each other's company. We genuinely appreciate your effort in evaluating our office. We value feedback from our clients and it's heartwarming to know that our dedication is recognized."
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John David

July 27, 2024

5  out of  5
rating by John David
"Although things started out bumpy, I have to say that I have been very satisfied with Jeff's team as the years have passed.. going on 3 yrs of having auto and home owners with state farmers and in turn, 3 years of communication with the group.. very much appreciate the great service over these past few years.."
We responded:
"Dear John, Thank you for sharing your positive experience with our Office. It's great to hear that despite a bumpy start, you have been satisfied with their service over the past three years. Building trust and strong communication with an insurance provider is important, and it's wonderful that you feel they have delivered on that front. If there's anything specific you would like assistance with or any questions you have regarding your insurance needs, please don't hesitate to let me know. I'm here to help! Warm regards, Jeff Felix State Farm Agency"
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Kelli

February 16, 2024

1  out of  5
rating by Kelli
"Revise for a second time: this place is a circus ran by monkeys , every month my car insurance is different then this month it went from 254 when she said it would stay that way but this month it’s 360 . . That’s crazy for one person to pay and I’m not young either . State Farm is a joke I found a much better rate through someone else and will never go back to State Farm ever, they wouldn’t even get one star if I didn’t have to choose it to leave a review, I am extremely disappointed in this business, they do not try to help you, or work with you, they can’t even come up with the reasons why your car insurance keeps going up 4 times in the same year? Except “ that parts and labor are going up in our economy”. What kind of response is that? I’ve left Jeff several emails and he never gets back with you and I also let him know I was coming into the office and of COURSE he wasn’t there to help either. When Connie brewer was there I never had these problems. Been a long time customer of over 22 years and I have finally come to the conclusion that’s it’s time to look elsewhere. A disgrace to earth in my eyes on wanting to help your loyal long time customers that were there before you."
We responded:
"Kelli, we are sorry to see you gave us a 1-Star Review after being with the Office for 22 years. We do have all the copies of the emails that we've responded to your inquiries on. Also, included in those emails are responses from you thanking our Office for getting back to you and helping you. Our Office has weekly Staff Meeting were we stress the importance of getting back with people promptly and same day. The last email that we responded to your inquiry on, we see that your premium went up .55 cents per month from the previous 5 months. We understand that at your most recent renewal your premium did go up $4.51 and, as always, we will continue to make ourselves available for appointments to discuss but appointments do have to be properly confirmed with our Office."
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Cathy Escobedo

November 8, 2023

5  out of  5
rating by Cathy Escobedo
"Thank you for helping us with this project. Your office is caring and went over and above and beyond!! Call Jeff Felix for your insurance needs!!"
We responded:
"Cathy it was nice to meet you and thank you for giving me a tour of the home. We really appreciate your feedback on how we are doing. We hope Karen is doing better. Please let us know if we can help with anything else. "
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Bradley Lawrence

October 4, 2023

5  out of  5
rating by Bradley Lawrence
"Friendly professional very helpful clean place"
We responded:
"Brad, thank you for the 5-Star review. We are happy to hear your feedback!"
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Jennifer Farley

September 2, 2023

5  out of  5
rating by Jennifer Farley
"Been with them for years and as always they are amazing."
We responded:
"Thank you Ariel! We appreciate the 5-Star Review1 Jeff Felix"
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Blake Johnson

January 6, 2023

5  out of  5
rating by Blake Johnson
"Roxanne was absolutely amazing!!!!!"
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Jeff Schlindwein

December 8, 2022

5  out of  5
rating by Jeff Schlindwein
"Fantastic insurance group knowledgeable, friendly, helpful and listen to your needs. Great experience!!!"
We responded:
"Jeff, thank you for the 5 Star Review. Our Office has over 50 years of combined industry experience. Listening to the needs of our clients and offering solutions is what we do best."
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Madeline Pickett

April 29, 2022

5  out of  5
rating by Madeline Pickett
"I have been with this office through 4(or5) agents. I believe you choose an agent, not an insurance company and have been happy with this office for 40 years or more. Helpful, friendly and concerned."
We responded:
"Madeline thank you for being such a loyal customer all these years. We truly appreciate the kind words and we'll be right here to help for many more years."
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Larry Gelinas

March 31, 2022

5  out of  5
rating by Larry Gelinas
"Jeff Felix has provided insurance coverage for many vehicles and homes for myself, my children and many others I’ve referred to him. He has a great back knack for building a great team around him. The most important aspect of his talent is handling claims with the claim department. He just knows how to do it and is his clients biggest advocate. Way to go Jeff and your team. You’ll always be my insurance agent. Way to go. Thanks"
We responded:
"Thanks Larry for the 5 Star Review. My Team and I will be right here to help whenever the unexpected happens."
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Sara Reisinger

March 30, 2022

5  out of  5
rating by Sara Reisinger
"Amazing! The staff has gone above and beyond every time I have worked with them! They truly make you feel like family - highly recommend!"
We responded:
"Thank you Sara for the 5 Star Review and kind words. I feel blessed to have such a wonderful Team here at our Office. We will continue to go above and beyond like family."
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Dominic Cobern

February 24, 2022

5  out of  5
rating by Dominic Cobern
"Roxanne was absolutely outstanding highly recommend going into today. Amazing group of diverse people."
We responded:
"Thank you Dominic for the kind words and it was nice to meet you."
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Shelby Goodsell

January 12, 2022

5  out of  5
rating by Shelby Goodsell
"Toni has been beyond helpful. Quick to respond to any calls or emails and so polite! Beyond happy with our experience at this office!"